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AI Chatbot

What is the AI Chatbot?​

The Tripl-i AI Chatbot is a conversational interface that lets you query your entire IT infrastructure using natural language. Instead of navigating multiple screens or writing complex filters, you can simply ask questions like "Show me all Linux servers in production" and get instant, accurate answers drawn from your live CMDB data.

Why Use the AI Chatbot?​

  • Instant Answers — Get infrastructure information in seconds without navigating through menus
  • No Query Syntax Required — Ask questions in plain English (or your preferred language)
  • Live Data — Every response is based on real-time CMDB data, not cached snapshots
  • Context-Aware — The chatbot remembers your conversation history and understands follow-up questions
  • Multi-Domain Knowledge — Query across CMDB, compliance, vulnerabilities, dependencies, and change management from a single interface
  • Secure by Design — Automatically respects your tenant boundaries and access permissions

How to Access​

Click the AI Chat icon in the top navigation bar. A chat panel opens on the right side of your screen. You can use the chatbot from any page in Tripl-i — it stays open as you navigate.

What You Can Ask​

The chatbot understands questions across seven capability areas:

Infrastructure Queries​

Ask about your servers, workstations, network devices, and other configuration items.

  • "How many servers do we have?"
  • "Show me all Windows servers"
  • "Find servers with more than 32 GB of RAM"
  • "Which servers are running Ubuntu 22.04?"
  • "List all workstations in the London office"

Software & Applications​

Query your software inventory, installed applications, and software catalog.

  • "What software is installed on PROD-SQL-01?"
  • "How many servers are running Microsoft SQL Server?"
  • "Find all servers with Apache installed"
  • "Show me the software catalog for Oracle products"

Compliance & Governance​

Check compliance status across frameworks like SOX, HIPAA, and PCI-DSS.

  • "What's our current SOX compliance status?"
  • "How many HIPAA controls are failing?"
  • "Show me the compliance summary for the finance department"
  • "Which servers have PHI data and aren't HIPAA compliant?"

Dependencies & Relationships​

Explore how systems connect to and depend on each other.

  • "What applications depend on PROD-DB-01?"
  • "Show me all systems connected to the Active Directory server"
  • "What would be affected if we took down the DNS server?"
  • "Map the dependencies for our email service"

Vulnerabilities​

Query vulnerability data across your infrastructure.

  • "What vulnerabilities affect our SQL servers?"
  • "Show me critical CVEs for Windows Server 2019"
  • "How many unpatched vulnerabilities do we have?"
  • "Which servers have the most critical vulnerabilities?"

Change Risk Analysis​

Assess the risk of making changes to your infrastructure.

  • "What's the risk of upgrading PROD-SQL-01?"
  • "Is PROD-WEB-03 ready for changes?"
  • "Give me a checklist for migrating the database server"
  • "What systems would be affected by a network change in Zone A?"

Root Cause Analysis​

Investigate issues and find potential root causes.

  • "What could cause connectivity issues with PROD-APP-02?"
  • "Show me recent events for the web server cluster"
  • "Are there any patterns in the recent server failures?"

How It Works​

  1. You ask a question in plain language
  2. The AI interprets your intent and selects the right data source
  3. A live query runs against your CMDB (filtered to your tenant)
  4. Results are formatted into a clear, readable response
  5. Follow-up questions are understood in context — you can drill deeper without repeating yourself

The chatbot queries your live database directly. This means answers are always current and accurate, reflecting the latest discovery scans and manual updates.

Context Awareness​

The chatbot is aware of where you are in the application. If you have a specific CI open, you can ask questions about it directly:

  • "Tell me about this server" (when viewing a CI detail page)
  • "What's connected to this?" (shows relationships for the current CI)
  • "Any vulnerabilities?" (checks the current CI's vulnerability status)

Write Operations​

For safety, any action that would modify data (such as updating a CI field or changing a status) requires your explicit confirmation before it executes. The chatbot will show you exactly what it plans to change and wait for your approval.