Skip to main content

Knowledge Base Enhancement Summary

Overview​

The Knowledge Base module has been enhanced with multi-tenancy support, folder-based organization, and rich text capabilities.

New Features​

1. Multi-Tenancy Support​

  • All articles and folders are now tenant-specific
  • Automatic tenant isolation based on selected tenant
  • Complete data separation between tenants

2. Folder Structure​

  • Hierarchical folder organization
  • Drag-and-drop folder management
  • Path-based navigation
  • Folder statistics (article count, views)
  • Access control per folder

3. Rich Text Support​

  • Multiple content formats: Markdown, HTML, Plain text
  • Article summaries for better list views
  • File attachments support
  • Syntax highlighting for code blocks

4. Enhanced Article Features​

  • Article status workflow (draft → review → published → archived)
  • Like/unlike functionality
  • View count tracking
  • Related articles
  • Tags and categories
  • Advanced search capabilities

5. New API Endpoints​

Folder Management​

  • GET /api/knowledge-base/folders/tree - Get folder hierarchy
  • POST /api/knowledge-base/folders - Create folder
  • PUT /api/knowledge-base/folders/:id - Update folder
  • DELETE /api/knowledge-base/folders/:id - Delete folder

Article Management​

  • GET /api/knowledge-base/articles - List articles with filtering
  • GET /api/knowledge-base/articles/:id - Get single article
  • POST /api/knowledge-base/articles - Create article
  • PUT /api/knowledge-base/articles/:id - Update article
  • POST /api/knowledge-base/articles/:id/publish - Publish article
  • POST /api/knowledge-base/articles/:id/like - Toggle like
  • POST /api/knowledge-base/articles/:id/attachments - Upload attachment

Search & Discovery​

  • GET /api/knowledge-base/search - Full-text search
  • GET /api/knowledge-base/popular - Most viewed articles
  • GET /api/knowledge-base/recent - Recently published articles

Migration Steps​

  1. Update Backend Routes Replace the knowledge base router in server.js:

    // Replace this line:
    apiRouter.use('/knowledge-base', auth, knowledgeBaseRouter);

    // With:
    const knowledgeBaseV2Router = require('./routes/knowledgebase-v2');
    apiRouter.use('/knowledge-base', auth, knowledgeBaseV2Router);

  2. Run Migration Script Update the tenant ID in the migration script and run:

    cd backend
    node scripts/migrate-knowledge-base.js

  3. Create Upload Directory

    mkdir -p uploads/knowledgebase

  4. Update Frontend Components The frontend service has been updated with backward compatibility. Existing components will continue to work, but should be updated to use the new features.

Database Schema Changes​

KnowledgeBase Model​

  • Added: tenant, folderId, contentFormat, summary, tags, category, visibility, status, attachments, relatedArticles, viewCount, likes
  • Enhanced: Full-text search indexes, compound indexes for performance

KnowledgeBaseFolder Model (New)​

  • Hierarchical folder structure
  • Tenant-specific folders
  • Access control support
  • Statistics tracking

Frontend Integration​

The knowledge base service now supports:

  • Folder tree navigation
  • Rich text editing
  • File uploads
  • Article categorization
  • Search and filtering
  • Like/unlike functionality

Security Considerations​

  • All operations are tenant-scoped
  • File uploads are validated and size-limited
  • Access control can be configured per folder
  • Soft delete for data recovery

Next Steps​

  1. Create frontend components for:

    • Folder tree navigation
    • Rich text editor (Markdown/HTML)
    • Article search and filtering
    • File upload interface

  2. Add backend support for:

    • Article versioning
    • Collaborative editing
    • Export functionality
    • Analytics dashboard